Welcome to the Eco Baby Paws FAQ page! Below, you'll find answers to some of the most common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our support team.
1. About Eco Baby Paws
Q: What is Eco Baby Paws?
A: Eco Baby Paws is an online store that offers high-quality, eco-friendly accessories for both babies and pets. We focus on providing safe, sustainable, and stylish products for your little ones.
2. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options at checkout.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to make changes or cancel an order, please contact us within 12 hours of placing it.
3. Shipping & Delivery
Q: Where do you ship?
A: We offer worldwide shipping. Delivery times may vary based on location.
Q: How long does shipping take?
A: Standard shipping usually takes 7–15 business days, depending on your location. Expedited shipping options may be available at checkout.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your package.
4. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of receiving your order. Items must be unused, in original packaging, and in the same condition as received.
Q: How do I request a return or exchange?
A: Please contact our support team with your order details, and we’ll guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.
5. Product Information
Q: Are your products eco-friendly?
A: Yes! We carefully select sustainable, non-toxic, and high-quality materials to ensure the safety of your baby and pet.
Q: How do I care for my baby or pet products?
A: Each product comes with care instructions. For specific details, check the product description or contact us.
6. Contact Us
Q: How can I get in touch with customer support?
A: You can contact us via email or through our website’s contact form. Our support team will respond as soon as possible.
Still have questions? Feel free to reach out—we're happy to help! 😊